Web Business Analyst

Project Management Raleigh, NC


iCiDIGITAL delivers market-leading enterprise technology solutions that give our client’s a decided advantage. We create world class websites and interactive digital strategies that help improve marketing results, and create more profitable customer interactions. Our team of experienced specialists, and our track record of successful partnerships, gives us an edge in industry know-how and in understanding the big-picture. With expertise in AEM, and experience building adaptive systems with Adobe Marketing Cloud, iCiDIGITAL is a powerful implementation partner for enterprise organizations. Work with us to get ahead in the ever-changing digital landscape.


We are looking for a Web Business Analyst with ADA experience who will be responsible for working with clients and internal development teams on projects ranging from UX/UI design to AEM implementation. The Web Business Analyst is a key player, translating the needs of the client into documentation actionable by design and development teams.


Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this position. The below list represents the major tasks assigned to incumbents in this job. They are not intended to be an exhaustive list of all tasks.

  • Work with business partners to align technology solutions with business strategies
  • Establish and foster stakeholder relationships and manage client expectations
  • Lead the assessment of client needs utilizing a structured requirements process (gathering, analyzing, and documenting changes) to prioritize immediate business needs
  • Lead the development and communication of business requirements and functional specifications for the design and implementation of business solutions
  • Provide recommendations for business process redesign and documentation as needed for new technology
  • Articulate and confirm understanding of business requirements to IT
  • Plan and facilitate requirements workshops
  • Develop use cases, user stories, and other artifacts
  • Investigate problems and develop recommendations for resolution
  • Establish measurable individual and team objectives that are aligned with business goals
  • Ensure requirements meet client needs while remaining within the defined project scope
  • Develop test cases for User Acceptance Testing
  • Maintain documentation on system functionality
  • Complete other duties as assigned
  • Nice to have – Develop requirements that meet web accessibility guidelines WCAG (AA) orsection 508 federal requirements


  • Bachelor’s degree in Computer Science, Information Systems, Business, or other related field
  • 3-4 years of technical and business analysis experience
  • Understanding of best practices in web design and UX/UI with an emphasis on ADA
  • High level of business acumen coupled with technical knowledge
  • Demonstrated success in a fast-paced, team-oriented environment
  • In-depth knowledge of business operations and systems requirements processes
  • Ability to foster relationships across different business units as well as with clients
  • Proven ability to successfully manage complex project deliverables
  • Experience with translating business requirements into workable ADA complaint business solutions
  • Experience working within a defined SDLC
  • Nice to have – Familiarity with at least one of accessibility validation techniques using tools such as Accessibility Management Platform, AXE Chrome Plugin, FireEyes, Total Validator, WorldSpace
  • Nice to have – Ability to conduct accessibility testing against the WCAG 2.0 (AA) Success Criteria and the updated Section 508 federal requirements using the following methodologies: visual analysis; screen reader reviews; color sampling; keyboard only; gesture only; and code reviews
  • Nice to have – Experience utilizing Adobe Experience Manager


Experience with project management tools, enterprise-level content management systems, software development methodologies (Agile, Waterfall) and ADA accessibility tools.


Approximately 20%


Common office/desk environment that involves long periods of time at a stationary desk with extensive computer work that requires repetitive motion of the wrists, hands, and/or fingers.

iCiDIGITAL provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. iCiDIGITAL complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.